Refund policy

All our products are on a made to order basis specially crafted with attention to detail.

Once an order is placed, we do not offer any returns or refunds as a part of our policy.

Only in cases wherein the product is:

Faulty Items- Customers are entitled to an exchange or store credit up to 2 business days after receiving the products if they turn out to be faulty. Any item(s) where a fault has been caused due to the negligence of customers, we will not be held responsible. Only manufacturing faults will be considered. Customer must ensure that product tags remain intact when they are returning the product, in case the product tag is removed from its original position or damaged, we may not be able to Return the product.

Wrong Sizes – Customers are entitled to an exchange up to 3 business days after receiving the products, if the product size does not fit them and would want a smaller or bigger size. Customer must ensure that product tags remain intact when they are returning the product, in case the product tag is removed from its original position or damaged, we may not be able to Exchange the product.

Note: Please make sure the returned product/s are unused, unwashed, and returned with all original packaging and tags.

Returned items received will be examined by the quality check team. Failing to meet the qualifying conditions mentioned will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case within 30 days.

PRODUCTS WHICH ARE NOT ELIGIBLE FOR EXCHANGE/RETURN

Products purchased on a discount are not eligible for return/exchange.
Custom orders are not eligible for exchanges. These are made to order especially for you and hence cannot be returned/ exchanged.
We do not accept returns on final sale products and all international orders.

EXCHANGE DELIVERY TIME FRAME IS WITHIN 3 DAYS OF RECEIVING THE ORDER.

ALTERATION POLICY

In the event of a sizing issue concerning a product, we will be happy to make the required alterations to the existing piece. Only one free alteration is provided per piece.

The return of the garment will be customer’s responsibility and any charges would have to be borne by the customer. However, the shipping charges once the piece is altered will be at Blanche’s cost.

Damaged, exchange, replacement products will be delivered with in 5-6 business days.

What is the process to return/exchange a product?

Contact our team at info@labelblanche.com or via WhatsApp +91 9799998976 within 3 days of receiving your order.
The return of the garment will be customer’s responsibility and any charges would have to be borne by the customer.
Once the item passes quality check, your replacement piece will be shipped.
If the desired size is unavailable, a store credit will be issued (valid for 6 months).

How long will it take to process a return/exchange?

For domestic orders: 10-12 business days. 